Terms and conditions

Introduction

These terms and conditions outline the rules and regulations for the use of Ivyaalo’s moving services.

Definitions

  • Customer: The individual or entity requesting moving services.
  • Company: Ivyaalo.
  • Goods: Items belonging to the customer to be moved.

Service Start and End

Service time starting from the company arrival of pickup location (customer or goods) and time ends after all the goods unloaded from the vehicle and delivered to the requested location and company’s equipments (trolley/ strappers etc.) returned back to the vehicle. Pricing calculated upon total service time and additional services requested by the customer.

Quotations and Estimates

Estimates provided are based on the information given by the customer and are subject to change. Final charges will reflect the actual services performed.

Booking and Payment Terms

A deposit is not required to confirm the booking. We accept cash, mobilepay or bank transfer.

Cancellation and Rescheduling

Cancellations must be made 1 day in advance to avoid the cancellation fee of 20€. Rescheduling is subject to availability and may incur additional charges.

Services and Obligations

Our team will handle the loading, transportation, and unloading of your goods. We do not transport hazardous materials or perishable items. If the customer requested an extra helpers from the company, they will handle the carrying of goods at additional charges.

Customer Responsibilities

Customers must ensure all items are ready for transport and comply with our guidelines for restricted items. Someone must be present during the move. It is strictly prohibited to force and rush the company’s workers since the company have to follow the safety guidelines and the road traffic rules and regulations.

Force Majeure

We are not liable for delays or failures caused by the customer’s side or events beyond our control, such as natural disasters, ongoing constructions or labor strikes.

Amendments

We reserve the right to update these terms at any time. Customers will be notified of significant changes.

Acceptance of Terms

By using our services, you agree to these terms and conditions.